Qualified RPF customers can register for technical support through RPF and have access to certified Business Objects resources to assist with issues they encounter with their current Business Objects implementations.
- Backed by our Business Objects expertise and the RPF Knowledge Base, RPF customers can easily and instantly have additional options to resolve technical issues. This service is intended to supplement existing Support offerings the customer has purchased from Business Objects.
- Immediate access to a technical resource via toll free number, email or instant messenger. Customers enjoy the instant availability during crunch time.
- In 2006, 23 RPF customers used the service with 75% of all incidents resolved in-house. The remainder of the issues required product fixes and specialized knowledge only available via Business Objects Customer Support.
RPF now has the resources and expertise to be your internal helpdesk. We offer tier 1 through tier 3 support, and update of your help-desk software, while complying to a Service Level Agreement.
- Allow your internal Business Objects expertise to work on strategic initiatives, not day to day administration.
- Your Business Objects environment will be administered with certified individuals for a fraction of the cost of an FTE or full-time contractor.
Case Studies:
Remote POC and Consulting Contribute to MidMarket Success